FAQs

Welcome to our support portal

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  General

Frequently Asked Questions

1. Is there a minimum order?

   You need a minimum of six (6) meals or items in your shopping basket before you can check out.

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2. Can I choose my own meals?

   The choice is all yours. You can browse our range of breakfast, lunch and dinner options in our menu or use the menu filters to fast-track your choice.

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3. How often do you deliver?

   We deliver weekly to different suburbs on different days (Find out when we deliver to your suburb)

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4. Where does Fare & Frolic deliver?

   Click here to view where we deliver. Please email us at support@fareandfrolic.com.au to discuss your options if you find we don’t currently deliver to your area.

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5. What time will my order be delivered?

   We are unfortunately unable to give you a specific time on your scheduled delivery day. We’ll do our best to deliver to your door as routinely on your delivery day as possible.

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6. Do I need to be home to receive a delivery?

   No, you don’t. Your food will be delivered in a sealed and insulated box and you can specify a secure area for it to be left. Register your mobile number with us and we can send you an SMS when your food has been delivered.

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7. Does delivery cost extra?

   Yes, we don’t hide associated costs into the price of our meals. Fare & Frolic incurs a $12 delivery fee per order and as such, we pass this onto you without any margin.

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8. Can I recycle my delivery box?

   We have chosen to deliver our meals in materials that are better for our environment. We ask that you leave your box and insulation at your door on your next delivery day for our driver to collect for recycling.

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Latest Questions

1. What if my payment is declined?

   If you’re experiencing difficulties email us at support@fareandfrolic.com.au.

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2. Do I have to get locked into a contract?

   Everyone is welcome to share a plate of our fare, without any contracts or joining fees. You have total control. You can come and go as you please.

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